IT Support Specialist
Essential Duties and
Responsibilities:
Including the following, other duties may be assigned.
Ability to think strategically, manage time effectively, prioritize work according to severity.
Provide onsite/remote problem resolution for IT related hardware, software, and applications.
Resolve onsite/remote user-reported IT problems in a timely manner.
Install and maintain servers, desktops, and storage devices.
Provide ordering and coordination support for necessary onsite hardware and service requirements.
Provides training, troubleshooting, and support to network and communication system users.
Assist in configuration of desktops, laptops, and peripherals.
Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team.
Assist with automation projects from design and development through on-site installation and implementation.
Maintain automation systems software functionality and backup protocol.
Confer with engineers, production personnel, and maintenance to resolve automation issues.
Assist in the troubleshooting of PLC and robotic issues.
Create and maintain Power BI dataflows, datasets, and reports.
Assist in increasing automation and productivity for business processes through Microsoft Power Automate, PowerToys, and SharePoint Education/Experience Minimums:
3-5 years' experience in IT/IS related career field.
SAP experience preferred.
Associate degree is required.
Bachelor's degree in computer science is preferred.
Those who meet all other requirements with demonstrated experience in the field will be considered.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Able to address issues after normal business hours.
Routinely lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision and depth perception.
Routinely reach with hands and arms to handle or feel.
Frequently required to stand and walk.
Occasionally required to sit, stoop, kneel, or crouch Talk or hear.
Recommended Skills Automation Business Processes Customer Service Information Technology Infrastructure Management Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Including the following, other duties may be assigned.
Ability to think strategically, manage time effectively, prioritize work according to severity.
Provide onsite/remote problem resolution for IT related hardware, software, and applications.
Resolve onsite/remote user-reported IT problems in a timely manner.
Install and maintain servers, desktops, and storage devices.
Provide ordering and coordination support for necessary onsite hardware and service requirements.
Provides training, troubleshooting, and support to network and communication system users.
Assist in configuration of desktops, laptops, and peripherals.
Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team.
Assist with automation projects from design and development through on-site installation and implementation.
Maintain automation systems software functionality and backup protocol.
Confer with engineers, production personnel, and maintenance to resolve automation issues.
Assist in the troubleshooting of PLC and robotic issues.
Create and maintain Power BI dataflows, datasets, and reports.
Assist in increasing automation and productivity for business processes through Microsoft Power Automate, PowerToys, and SharePoint Education/Experience Minimums:
3-5 years' experience in IT/IS related career field.
SAP experience preferred.
Associate degree is required.
Bachelor's degree in computer science is preferred.
Those who meet all other requirements with demonstrated experience in the field will be considered.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Able to address issues after normal business hours.
Routinely lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision and depth perception.
Routinely reach with hands and arms to handle or feel.
Frequently required to stand and walk.
Occasionally required to sit, stoop, kneel, or crouch Talk or hear.
Recommended Skills Automation Business Processes Customer Service Information Technology Infrastructure Management Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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